Following a legal case, energy supplier ENGIE was held liable, resulting in a small business being compensated for “mis-sold” energy contracts.

An energy claims specialist has facilitated the recovery of thousands of pounds for a small amusement arcade business, following a legal case where ENGIE was held liable.

The business, operating as “Queenie’s Casino Slots,” received over £10,000 as a result of the court claim brought forth by Business Energy Claims (BEC).

BEC, based in North Tyneside, is urging businesses and other non-domestic energy users, including charities, sports and social clubs, and places of worship, to assess whether they might have been misled and mis-sold energy contracts.

A few months ago, Ofgem launched a consultation to enhance service standards for businesses and improve transparency regarding costs associated with third-party energy brokers.

Business groups had previously voiced concerns to Ofgem regarding the necessity for increased support in energy matters, prompting this decision after thorough engagement with stakeholders.

Callum Thompson, Managing Director at BEC, said: “This case has the real potential to open the floodgates to other businesses and organisations large and small which may have been misled and as a result mis-sold energy contracts.

“What we are looking at is a multi-billion pound issue which could affect thousands of businesses and other organisations who may or may not realise they could have a claim.

“We want to ensure these consumers understand that if they thought the commission in an energy contract was being paid by the supplier and didn’t impact on their costs, then they are sadly wrong.

“As businesses and others continue to struggle against a growing cost of doing business crisis, it has never been more important for consumers to be fully informed about energy contracts and to question anything which doesn’t sit right.”

Chris Shaw, Chair of the Energy Consultants Association, told Energy Live News: “BEC and other claims farmers have been running the same hyper inflated fantasy land stories for months. An unreported County Court decision that isn’t legally binding hardly seems to be a “landmark case”.

“Reported” County Court decisions in the cases of Leicester Indoor Bowls and The Dark Blue Pig (also against ENGIE) were resounding victories for energy brokers and suppliers – with the claimant in one ending up with a costs bill of £20,000.

“Mr Thompson and his father who is also listed as a Director in Business Energy Claims were involved in Utilitywise.”

Subsequently, several years after they left, the company collapsed resulting in 600 people losing their jobs.

“BEC started in 2018 so it’s interesting that it seems to have taken them until 2024 for them to record a county court case win with so many millions of claims apparently circling round.

“Unsurprisingly the figures that they use are sensationalist – created purely to try and drive media coverage to ultimately a rather small issue.

“Cornwall Insight in their annual report confirms that the total commission earned by brokers for facilitating SME contracts was £270 million in 2023. The penetration rates of SME using brokers have been increasing year on year since 2000 so it is logical to assume that this number also drops significantly in prior years.

“This is in stark contrast to the figure of £2.25 billion plucked out of the air by Mr Thompson.

“This is complex issue and cases are very fact specific – with huge variations on how brokers disclose commissions. Cases will undoubtedly need to go through the higher courts over the coming years to get final clarity – but I expect that will take years and years to gain final clarification sadly.”

Energy Live News has approached ENGIE and Ofgem for comment.

A survey by Ofgem reveals that nearly 58% expressed concern regarding the impact of energy prices on their business, with 42% indicating they were very concerned.

A joint study by Ofgem and the Department for Energy Security and Net Zero has shed light on businesses‘ experiences in the energy market, indicating widespread concerns over energy prices.

According to the research conducted by IFF Research, 58% of businesses expressed worry about the impact of energy prices on their operations, with 42% reporting significant concern.

Despite this, 60% of businesses expressed satisfaction with the overall service provided by their energy supplier, although 13% expressed dissatisfaction.

Common grievances included high costs, poor customer service and inadequate communication.

Additionally, while 55% found it easy to contact their energy supplier, 18% found it difficult.

Around 12% of businesses reported making a complaint to their supplier within the last six months, citing issues such as billing inaccuracies and unexpected charges.

The study, based on a telephone survey of 1,000 businesses across Great Britain in July 2023 followed by 30 qualitative interviews, focused solely on non-domestic premises with non-domestic energy contracts.

Image: Dani Ber / Shutterstock

A survey of 503 UK businesses shows that 62% are unaware of government energy efficiency supports, with 47% deterred by cost concerns from investing in green upgrades.

A recent survey conducted by IPSOS has revealed insights into the attitudes of 503 UK businesses towards sustainability and energy efficiency.

The findings indicate that while over one-third of businesses prioritise these aspects in their budgets, others are deterred by concerns over costs and lack of information.

The survey highlights that almost 62% of businesses are unaware of government support for energy efficiency upgrades.

Despite this, nearly 41% of businesses believe retrofitting buildings can be beneficial.

Additionally, approximately 48% consider sustainability important to their customers, with larger businesses showing a higher level of interest.

Cost concerns emerged as a significant barrier, with 47% of businesses indicating that they are deterred from investing in green upgrades due to financial constraints.

The Consumer Council has encouraged consumers to consider switching energy suppliers following price decreases announced by Power NI and SSE Airtricity gas.

The Consumer Council is encouraging Northern Ireland consumers to explore energy supplier switching options as two major providers, Power NI and SSE Airtricity gas, announce price decreases.

SSE Airtricity gas has revealed a 22.8% reduction in their regulated gas tariffs for domestic and small business customers in both the Greater Belfast and West gas network areas.

This move is expected to result in significant savings, with typical annual gas bills for credit meter users in these areas dropping by about £320, and prepayment gas meter customers seeing reductions of around £316.

The Energy Ombudsman has reported on the first year of the energy broker dispute resolution scheme, with 741 disputes accepted, 69% upheld in favour of consumers.

The Energy Ombudsman, under the Trust Alliance Group, has published its inaugural assessment of the energy broker dispute resolution scheme, following its launch in December 2022.

During its first year, 1,890 brokers joined the scheme, with 741 disputes accepted, predominantly related to sales and customer service.

In 2023, Britain achieved its cleanest year for electricity production with a 22% decrease in emissions compared to 2022.

Electricity production in Britain hit a milestone in 2023, marking its cleanest year to date.

According to the latest Electric Insights report, emissions from the power sector dropped by 22% compared to the previous year, primarily due to reduced reliance on fossil fuels, which accounted for only 33% of electricity demand.

Gas power generation fell by a fifth, partly due to decreased demand and a shift in import strategy.

Coal output reached a record low of 1% of Britain’s electricity generation, leading to the imminent closure of the country’s last coal power station in October.

France’s nuclear fleet outages influenced the change in import-export dynamics, while Britain’s own nuclear output dropped by 14%.

Almost 43% of UK business transformation projects are currently driven by net zero objectives, according to a new report.

A recent survey found that over a quarter (28%) of UK CEOs perceive their businesses to be moderately or extremely exposed to the threat of climate change over the next 12 months.

PwC’s annual UK CEO Survey indicates a notable emphasis on net zero projects among UK business leaders.

According to the survey, conducted as part of PwC’s ongoing research into corporate attitudes towards sustainability and climate change, a substantial portion of UK CEOs are prioritising initiatives aimed at achieving net zero emissions within their organisations.

Key findings from the survey show that 43% of UK business transformation projects are currently driven by net zero objectives.

Additionally, a quarter of CEOs anticipate that climate change will significantly impact their value creation, delivery and capture strategies within the next three years.

Despite the momentum towards net zero, the survey also reveals that a notable proportion of UK CEOs, around 26%, currently have no plans for net zero transformation within their organisations.

Almost 37% of respondents cite regulatory complexity as a factor impeding their company’s decarbonisation efforts.

Which? research reveals customer dissatisfaction with energy providers due to short opening hours, long wait times and difficulties obtaining assistance.

A recent investigation by consumer advocate group Which? has revealed the challenges energy customers face when seeking support.

Issues like short operating hours, long wait times, and difficulties getting help have become common complaints.

The study surveyed over 9,000 customers to evaluate the service practices of 16 suppliers and 18 energy firms.

It found frustration among customers due to limited operating hours, with some experiencing reduced accessibility.

The investigation revealed disparities in the availability of customer service channels during weekdays and weekends.

While a few firms maintained phone lines open for ten hours or more on weekdays, the accessibility of live chat services outside of these hours was limited.

Similarly, variations were observed in weekend operating hours, with some companies offering full-day support on both Saturday and Sunday, while others provided only limited availability.

Image: STUDIOMAX / Shutterstock

The energy regulator has initiated a competitive tender round worth £1 billion to appoint an offshore transmission owner for the Dogger Bank B Offshore Wind Farm project.

Ofgem, the UK’s energy regulator, has announced the launch of a £1 billion tender for the Dogger Bank B Offshore Wind Farm project.

The tender aims to appoint an Offshore Transmission Owner (OFTO) through a competitive process.

Ofgem outlined the requirements for potential bidders, emphasising the need to demonstrate capability in financing, operating, and managing offshore transmission assets.

The Dogger Bank Wind Farm, comprising phases A, B, and C, situated between 130km and 190km off the North East coast of England, is set to become the world’s largest offshore wind farm upon completion.

With each phase boasting an installed generation capacity of 1.2GW, the project represents a multi-billion pound investment.

Together, they will have a combined installed capacity of 3.6GW, capable of annually powering up to six million homes.

Image: SSE

The collaboration will introduce a decarbonisation programme to assist clubs in slashing energy costs and embracing sustainability.

The Football Association (FA) has partnered with energy supplier E.ON to introduce a programme aimed at promoting sustainability in grassroots football.

This initiative will assist clubs in reducing energy costs and adopting environmentally friendly practices.

It includes tailored intervention packages comprising energy saving advice, equipment and educational resources.

Chris Norbury, Chief Executive of E.ON UK, said: “Whether the focus is saving money, fighting the climate crisis or creating new jobs and skills, it’s important to look at the small actions that can add up to a big impact, which is why we’re so excited to be working with one of the biggest networks of community organisations anywhere in the world – the FA’s grassroots football network.”