About The Client
UKO Glass is a manufacturer of specialist high-performance and fire-rated products for the construction sector.
Faced Challenges
UKO Glass reached out to CES for support after receiving a deemed balance of £84,994.87 from their supplier when moving into a new property. The supplier’s collections team demanded immediate settlement and gave minimal time to respond. They also refused to allow both a settlement and an instalment plan, instead pressing for full payment or threatening immediate legal escalation.
This situation placed significant financial strain on the client who was newly established. The balance was not only unexpectedly high but also based on deemed rates, which are considerably more expensive than contracted rates. With limited flexibility offered by the supplier, the client required professional support to challenge the charges and negotiate a more favourable outcome.
Solution
CES stepped in to provide expert guidance and negotiation support. Our Billing Executive worked closely with UKO Glass to carefully review the case and identify weaknesses in the supplier’s approach. Through this process, we were able to:
Outcome
With CES’s involvement, UKO Glass successfully reduced the balance from £84,994.87 to £60,000 — a saving of nearly £25,000. The amount was also restructured to be paid in three manageable monthly instalments, protecting the business from sudden financial pressure and avoiding costly legal proceedings.
This outcome demonstrates the value of having CES as a trusted partner: we not only challenge incorrect or unfair charges but also provide businesses with the strategic expertise to navigate complex negotiations and secure the best possible result.
Testimonial
“CES were incredibly supportive when we faced an unexpected deemed balance. They guided us through the process, managed communication with the supplier, and helped us reach a fair resolution. With their help, we saved nearly £25,000 and avoided legal escalation. A big thank you to the CES team.”
Nicola Hunter
Credit Controller
Copyright CES © 2024